Trust & Safety
Five layers of protection for customers and cooks — built for Singapore home kitchens.
Kitchen transparency
Every cook shares a dish demo or kitchen intro. We assess photo quality so you know what to expect.
Tasting portions
New cooks offer small tasting portions (S$3–5) so you can try before committing to a larger order.
Clear receipts
Every order includes a detailed receipt. Corporate customers receive tax invoices automatically.
Occasion guarantee
Orders over S$150 are covered by our tiered guarantee — proportional refund up to 50%, capped at S$100.
Safe HDB collection
Exact address shared 2 hours before your slot. First-order collection guide included. No delivery.
Allergen disclosure
Every dish includes mandatory Tier 1 allergen disclosure. You must acknowledge allergens before checkout. Home kitchens carry cross-contamination risk — we make that clear upfront.
Cancellation policy
- · 72+ hours before collection: full refund
- · 24–72 hours: 50% refund
- · Less than 24 hours: no refund
PDPA & privacy
We collect only what's needed to fulfil your order. Explicit consent is captured at checkout. Collection addresses are gated until 2 hours before your slot. You can request data deletion at any time.